FAQ
  • Do you accept OEM/ODM service?

  • Sure,Whaleflo offer,ODM/OEM both are available.
  • Are Whaleflo pumps CE Approved?

  • Sure, all current Whaleflo pump models are CE approved.
  • Whaleflo Solar microinverter common problem

  • Can this inverter be connected to a battery?  No, it is a grid-connected inverter and must be connected to the power grid.  Can it be directly used to power the appliance?  No, it cannot directly supply electrical appliances, it needs to be connected to the grid first.  Why does its indicator light keep flashing?  This is because they are searching for the maximum MPPT, and after locking, it will always be green.  Can it be used with other grid-connected inverters?  You can connect its AC output to the switch together. Are they waterproof?  Yes, they are IP65-rated waterproof, but we do not recommend installing them directly in the open air, it is best to install a roof or install them under solar panels. What about the lead time? Small batch orders are shipped within 7 days, and large batch orders need to be negotiated.  Do you have any MOQ limit ?  We don't have a request on MOQ.  How do you ship the goods and how long does it take to arrive?  For small batch purchases, we usually use courier companies such as DHL, UPS, FedEx or TNT for delivery. It takes about 7-15 days. For bulk purchases, we usually use sea transportation, which takes about 30-45 days. Is it OK to print my logo on products?  Yes. We can provide this service when purchasing more than 200 units. Please send us related designs in advance to confirm the design.  Do you offer guarantee for products?  Yes, we offer 5 years.
  • Whaleflo Marine/RV Pump FAQ

  • What is the difference between continuous and intermittent duty? Continuous can run for hours and intermittent is an on/off application(limited operation mode) What does the following abbreviation mean? GPM: gallons per minute PSI: pressure per square inch Volt: The current rated power of the motor What is bilge pump? The bilge pump is a water pump used to remove bilge water. Why does my pump work noisy? All diaphragm pumps have a slight pulsation/vibration. Mounting the pump on a sturdy base solves most noise problems.
  • Whaleflo Industrial Pump FAQ

  • Diaphragm Pump Trouble Shooting Problem Cause Solution Motordoesn’t start Electrical connections Blown fuse,main switch, and ground connection Motor hot Thermal Protect, Wait until motor cooling Incorrect Voltage Use correct voltages (+/-10%) Pump can not shut off Restricted inlet check the strainer, hose, valves loose drive assembly tighten the screw Air in the system check all fixtures Incorrect Voltage Use correct voltages (+_10%) By-pass set higher than shut-off Lower it down Noisy Restricted inlet check the strainer, hose, valves Air in the system check all fixtures Crude Mounting surface install on flat surface loose drive assembly tighten the screw ,and the mounting feet Leaks loose drive assembly tighten the screw switch or pump assembly rupture check the switch and pump head assembly, and replace the kits Low pressure/flow Air in the system check all fixtures leak check all fixtures Incorrect Voltage Use correct voltages (+_10%) Doesn’t Draw Water Problems on the suction line 1.Checksuction line,pipes or fittings are sucking in air.Inspected the entire suction line, ensured that pipes and fittings are securely fastened. Clogged suction filter 2.Clogged suction filter, if the suction line is intact and functioning, you must remove the suction filter and clean it if it is clogged.
  • Whaleflo DC AC Diaphragm Water Pump FAQ

  • Diaphragm Pump Trouble Shooting Problem Cause Solution Motordoesn’t start Electrical connections Blown fuse,main switch, and ground connection Motor hot Thermal Protect, Wait until motor cooling Incorrect Voltage Use correct voltages (+/-10%) Pump can not shut off Restricted inlet check the strainer, hose, valves loose drive assembly tighten the screw Air in the system check all fixtures Incorrect Voltage Use correct voltages (+_10%) By-pass set higher than shut-off Lower it down Noisy Restricted inlet check the strainer, hose, valves Air in the system check all fixtures Crude Mounting surface install on flat surface loose drive assembly tighten the screw ,and the mounting feet Leaks loose drive assembly tighten the screw switch or pump assembly rupture check the switch and pump head assembly, and replace the kits Low pressure/flow Air in the system check all fixtures leak check all fixtures Incorrect Voltage Use correct voltages (+_10%) Doesn’t Draw Water Problems on the suction line 1.Checksuction line,pipes or fittings are sucking in air.Inspected the entire suction line, ensured that pipes and fittings are securely fastened. Clogged suction filter 2.Clogged suction filter, if the suction line is intact and functioning, you must remove the suction filter and clean it if it is clogged.
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